Where we Deliver
Delivery can be made to all of the following areas, you will need to choose the correct delivery area to gain a price and options for shipping –
All deliveries must be signed for and please make sure you keep the receipt enclosed with your order.
'Free Delivery' is an 'offer' fixed for the UK on all orders over £300 exc, vat, and particular products displaying 'FREE DELIVERY'. However you will have to pay a delivery charge on any additional items in your basket that are not part of this offer if under the £300 Free Delivery order value. Typical 'free delivery' time scales are 7 to 14 working days.
'Standard Delivery' is calculated on weight and has a minimum charge of £19.50 for the UK.
When you add products to the order basket, the appropriate delivery charge will be calculated once you have input your delivery details. Please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order.
How We Deliver
All products are delivered by our couriers; DPD & TNT. Once your order is in progress you will have options to make changes or upgrade directly with the courier. Very occasionally different products in the same order may be delivered separately.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day. Deliveries may take a little longer than stated over the Christmas, Bank Holiday and Easter periods.
Free Delivery in the UK (where applicable) – 5 to 7 working days, 10 to 14 working days for products 'made to order'.
Standard Delivery in the UK – 3 to 5 working days for stocked products, 10 to 14 working days for products 'made to order'.
Express Delivery in the UK – 1 to 2 working days for stocked products, 7 to 10 working days for products 'made to order'.
Standard Delivery outside the UK – 7 to 10 working days for stocked products, 14 to 20 working days for products 'made to order'.
UK Deliveries via DPD - You will receive an email when it is collected from us. This will contain a link to the courier's website, a parcel number, so that you can track your order right to your doorstep, and an estimated day and time slot for delivery (which you can change to within a couple of days of the specified date if you should wish). Standard courier deliveries are usually made between 08:00 and 17:00. All deliveries must be signed for (unless otherwise agreed). If you are out when the courier arrives, the courier will leave a card with a contact number for you to call. It is then your responsibility to liaise with the local courier depot to arrange safe delivery of your parcel. You will be responsible for any further costs if the item is returned to us as undeliverable, or there is an excessive time lapse that incurs further charges from the courier company.
UK Deliveries via TNT - Standard courier deliveries are usually made between 08:00 and 17:00. All deliveries must be signed for (unless otherwise agreed). If you are out when the courier arrives, the courier will leave a card with a contact number for you to call. It is then your responsibility to liaise with the local courier depot to arrange safe delivery of your parcel. You will be responsible for any further costs if the item is returned to us as undeliverable, or there is an excessive time lapse that incurs further charges from the courier company.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Please allow slightly extra time for deliveries to Scottish Highlands, Scottish Islands, Isle Of Man, Channel Islands, Scilly Isles, and Northern Ireland.
Tracking Your Order
You can look and see if there are any notes attached to you order that affect the delivery, by logging in and then going to ‘My Account’.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been dispatched by using our tracking facility (simply log in and then go to ‘My Account’). If your order is not en route to you, please email us at firstname.lastname@example.org or telephone +44 (0)330 330 9901. In the unlikely event that a product arrives damaged or faulty, please contact us immediately. We need to be aware of any returns in advance but the returns address will normally be – The Power Outlet, Rodney House, Clifton Down Road, Bristol BS8 4AL, UK. Please see Returns and Exchanges.
Please note the following when you select one of the delivery options:
1. All costs exclude VAT;
2. Delivery schedules are 'best endeavours' and subject to weather and operating factors;
3. Orders will be processed as requested provided all items are in stock and all security checks have been passed.